Privacy Policy

1. Introduction

Factored Technologies Limited ("Factored", "we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our landlord funding services and visit our website.

We are registered with the Information Commissioner's Office (ICO) with registration number ZB556110 and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Factored Technologies Limited is the data controller responsible for your personal data. Our contact details are:

3. Information We Collect

We may collect and process the following categories of personal data:

• Identity Data: Name, title, date of birth, and identification documents
• Contact Data: Address, email address, and telephone numbers
• Financial Data: Bank account details, credit history, and financial statements
• Property Data: Details of rental properties, tenancy agreements, and tenant information
• Technical Data: IP address, browser type, device information, and website usage data
• Communication Data: Records of correspondence and communication preferences

4. How We Use Your Information

We use your personal data for the following purposes:

• To assess and process landlord funding applications
• To conduct credit checks and risk assessments
• To verify your identity and prevent fraud
• To administer and manage your landlord funding agreement
• To communicate with you about our services
• To comply with legal and regulatory obligations
• To improve our services and website functionality
• To send marketing communications (with your consent)

5. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: Processing necessary to perform our contract with you
• Legal Obligation: Processing necessary to comply with our legal obligations
• Legitimate Interests: Processing necessary for our legitimate business interests
• Consent: Where you have given consent for specific processing activities

6. Data Sharing

We may share your personal data with:

• Credit Reference Agencies (CRAs) and Fraud Prevention Agencies (see Section 7 below for full details)
• Professional advisers including lawyers and accountants
• Regulatory bodies including the FCA and ICO
• Service providers who assist in our business operations
• Third parties in connection with a business transfer or merger

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not sell your personal data to third parties.

7. Credit Reference Agencies and Fraud Prevention

In order to process your application, we will perform credit and identity checks on you with one or more Credit Reference Agencies (CRAs). We may also carry out further periodic searches at CRAs to allow us to manage your account with us.

To do this, we will supply your personal information to CRAs. This will include your name, date of birth and residential address. It may also include additional information such as your salary, previous residential addresses and other information you provide as part of your application.

The CRAs will match this information to the records they hold about you, and provide in return both public information (including the electoral register) and shared credit information in relation to your financial situation and financial history.

CRAs will supply to us both public (including the electoral register) and shared credit, financial situation and financial history information and fraud prevention information.

We will use this information to:

• Assess your creditworthiness and whether you can afford to take the product
• Verify the accuracy of the data you have provided to us
• Prevent criminal activity, e.g. fraud and money laundering
• Manage your account(s)
• Trace and recover any debts
• Ensure any offers provided to you are appropriate to your circumstances

We will continue to exchange information about you with CRAs while you have a relationship with us. We will also inform the CRAs about your settled accounts. If you borrow and do not repay in full or on time, CRAs will record the outstanding debt. This information may be supplied to other organisations by CRAs.

When CRAs receive a search from us they will place a search footprint on your credit file that may be seen by other lenders.

If you are making a joint application, or tell us that you have a spouse or a financial associate, we will link your records together, so you should make sure you discuss this with them, and share with them this information, before lodging the application. CRAs will also link your records together and these links will remain on your and their files until such time as your partner successfully files for a disassociation with the CRAs to break the link.

Important: CRAs do not typically process personal data on the basis of consent. Processing of information in relation to an individual's financial standing (e.g. the generation of credit scores) is undertaken on the basis of legitimate interest. Any authorisation given by you as a consumer is a contractual permission, not consent in the GDPR sense.

The identities of the CRAs, their role also as fraud prevention agencies, the data they hold, the ways in which they use and share personal information, data retention periods and your data protection rights with the CRAs are explained in more detail at www.equifax.co.uk/crain.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, and applicable legal requirements.

9. Your Rights

Under data protection law, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another provider
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

10. Data Security

We have implemented appropriate technical and organisational security measures to protect your personal data from accidental loss, unauthorised access, alteration, or disclosure. We limit access to your personal data to employees, agents, and service providers who have a business need to know.

11. Cookies

Our website uses cookies to distinguish you from other users and to improve your browsing experience. Cookies are small files placed on your device that help us analyse web traffic and understand which pages you find useful. You can set your browser to refuse cookies, but some website features may not function properly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.